The Co-Pay or User-Fee is the portion of your treatment that is not covered by your extended health benefit plan. This portion may be a result of any of the following reasons:
Percentage Limit – Not every plan covers 100%. Commonly we see 80% coverage, which means 20% of our session rate would be your out of pocket expense. In some plans, this limit may change upon reaching a threshold.
Per Visit Dollar Limits – Your plan may cover 100%, however that may be restricted to a maximum dollar amount attributed to the treatment length.
Annual Dollar Limit – These plans limit to an individual or shared maximum amount per calendar year or other annual period.
Your co-pay will be collected at the time of your visit. If we cannot process the direct billing for any reason (i.e. submission portal issues; reception absence; logistical issues), we will re-attempt the following business day and process your payment manually with the credit card number you provided on your Direct Billing Authorization form.
Printed and/or emailed receipts are provided after each completed session.
Please ensure you keep track of your receipts, as we typically charge a nominal fee for producing a statement of account.